Retours
  • Contact us to start a return and we'll walk you through our simple process.
  • 60 day, no questions asked, hassle-free return policy.
  • Free return shipping for faulty or incorrect items, whatever the size.
  • Twelve month warranty on almost all products.

GENERAL RETURNS PROCEDURE

STEP 1: CONTACT US

To arrange a return simply contact us with details of the items you would like to return and why. Don't forget to include your order number and contact details!

STEP 2: APPROVAL PROCESS

We'll email you back with details and a link to arrange the return.

STEP 3: PACKAGE YOUR RETURN

Please make sure the return packaging is suitable. The packaging we use to send your order to you is intended to protect the goods during that journey only. You may need to add extra protection or repackage the items before returning them to us. It's not a bad idea to photograph the packaging before you send it to us. This will help to resolve any disputes in the unlikely event your parcel is damaged on its way back to us.

STEP 4: WE FINALISE THE RETURN

Once we've received and checked the return we will process the refund as agreed. Processing usually takes around a week after which we will ship or refund. We'll be in touch by email if we have any questions.

UNWANTED GOODS

60 DAY RETURNS

We want you to be completely happy with your purchase! That’s why we offer a hassle-free, no-questions-asked 60-day return policy. You can return any item within 60 days of receiving it for any reason at all. All we ask is that the item is in like-new condition, with all original components and accessories included.

A COUPLE OF EXCEPTIONS

Due to the strict safety considerations of aerial acrobatics equipment, we can only accept returns for aerial items that have not had a load applied to them, or the safety stickers removed (where applicable).

We also cannot accept returns for customised items (such as taped hoops, bespoke items or custom designs).

WHO PAYS RETURN SHIPPING COSTS?

The majority of locations will be able to return for free, however occasionally regional restrictions may apply.

EXCHANGES

We currently don't offer exchanges as its easier and quicker to order the replacement items separately to your return.

If you have any concerns or questions about returning your goods to us, simply get in touch. We're here to help and always happy to do so.

FAULTY AND INCORRECT PRODUCTS

12 MONTH WARRANTY

Almost all of the products we stock are guaranteed to be free from manufacturing defects for one year. In the unlikely event of a product being defective or us sending you the wrong item please contact us to discuss the problem.

RETURNING, REFUNDING OR REPLACING

In the unlikely event that you receive incorrect or defective goods, please contact us and we will ensure that the situation is resolved swiftly and to your full satisfaction, with no cost to yourself.